Terms of Service

1. Acceptance of Terms & Eligibility

By creating an account, downloading the JustCat application, booking a stay, or accepting a hosting request, you affirm that:

• You are at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• All registration and profile details provided by you are true, accurate, and up to date.
• If you do not agree to these Terms, you must immediately discontinue using the Platform and delete your account.

2. The JustCat Marketplace Role

JustCat operates an exclusive peer-to-peer marketplace designed specifically for cats, connecting cat parents with independent, vetted cat boarders and sitters (“Hosts”).

Independent Service Providers: Unless expressly stated in writing, Hosts are independent service providers and not employees, agents, partners, joint venturers, or franchisees of Petsu Hub Private Limited. Hosts personally provide cat boarding or sitting care. JustCat provides matching, home verification reviews, secure messaging, escrow-style booking payment management, dispute support, and trust features.

3. Accounts, Identity & OTP Verification

• You must register using your own valid Indian mobile phone number and maintain the confidentiality of your OTPs and device credentials.
• You may not create duplicate, fraudulent, or impersonating profiles.
• Hosts must complete mandatory identity verification (KYC) and home safety screening prior to receiving boarding requests.
• You are solely responsible for all activities that take place under your account.

4. Cat Parent Responsibilities & Feline Passports

Cat welfare is our highest priority. Cat parents agree to uphold the following standards:

• Truthful Medical & Health Disclosure: You must disclose all known medical conditions, behavioral traits, fear triggers, contagious diseases (including FPV, Feline Leukemia/FeLV, FIV), vaccination status (Tricat/Rabies), and neuter/spay status for each cat before booking.
• Safe Transportation & Handover: Cats must always be delivered and picked up in secure, escape-proof cat carriers.
• Essential Supplies: Parents are responsible for supplying sufficient quantities of the cat’s regular food, litter, medications, and care instructions to avoid sudden digestive distress.
• Emergency Veterinary Authorization: In the event of acute feline distress or accident, you authorize the Host and JustCat to transport your cat to an accredited veterinary hospital. You remain responsible for all legitimate veterinary medical costs incurred during the emergency.

5. Host Responsibilities & Safety Standards

Hosts on JustCat must comply with mandatory safety and welfare rules:

• Resident Pets Disclosure: Hosts must accurately disclose all resident pets (cats, dogs, or other animals) living on the premises so cat parents can make fully informed care decisions.
• High-Rise Balcony Netting & Escape Prevention: If the Host resides on the 2nd floor or higher, all balconies and openable windows must have secure, tear-resistant netting or safety grilles installed to prevent fatal falls and escapes.
• Daily Photo & Video Updates: Hosts agree to provide at least one photo or video check-in daily to the cat parent via the JustCat in-app chat.
• Adherence to Care Instructions: Diligently follow the feeding schedule, litter cleaning routine, and administration of prescribed medications.
• Capacity Limits: Only accept the number of cats that can be safely and comfortably accommodated without overcrowding.

6. Bookings, Payments & Platform Exclusivity

• Confirmed Bookings: A binding stay agreement is formed only when payment is successfully confirmed through the JustCat platform.
• Payment Handling: JustCat collects payments from cat parents via authorized payment gateways (e.g. Razorpay) and disburses earnings to verified hosts following successful completion of the stay, deducting any applicable platform fees.
• Zero Off-Platform Evasion: Users are strictly prohibited from soliciting or transacting payments outside JustCat (e.g. direct UPI or cash) for connections made through the platform. Doing so forfeits platform guarantees, insurance coverage, and will result in permanent account termination.

7. Cancellations and Refunds

Cancellations and refunds are strictly governed by our dedicated Refund & Cancellation Policy. Key highlights:

• 48+ hours before check-in: 100% full refund of the care amount.
• Between 24 and 48 hours before check-in: 50% refund (compensating the host for reserved capacity).
• Under 24 hours: No automatic refund of the care amount.
• Host-initiated cancellations: 100% immediate refund to the cat parent plus rebooking support.

8. Content, Reviews & Platform Conduct

Users agree not to post false, defamatory, abusive, or unlawful content. Stay reviews must reflect genuine personal experiences. JustCat reserves the right to moderate, remove, or preserve reviews that violate our community guidelines or applicable laws.

9. Disclaimers and Limitation of Liability

To the maximum extent permitted under applicable Indian law:

• JustCat acts as an intermediary connecting cat parents and hosts. We do not personally supervise day-to-day hosting, although we enforce strict onboarding criteria, netting requirements, and community reviews.
• Petsu Hub Private Limited is not liable for indirect, incidental, punitive, or consequential damages resulting from user actions, incorrect feline medical disclosures, or unforeseen circumstances beyond our reasonable control.
• Our aggregate liability for any direct claim arising out of a booking shall not exceed the total platform fees collected by JustCat for that specific booking.

10. Termination & Account Deletion

You may terminate your agreement and delete your account at any time via the JustCat app or our Account Deletion Page, provided there are no ongoing active stays or pending financial settlements. JustCat may suspend or terminate accounts that breach these Terms or compromise feline safety.

11. Governing Law & Dispute Resolution

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of India. In the event of any dispute, users agree to first contact JustCat customer support for amicable resolution. Subject to applicable consumer protection laws, courts located in Bengaluru, Karnataka, India shall have exclusive jurisdiction over all legal proceedings.

12. Customer Support & Grievance Redressal

For questions, legal notices, or consumer grievances, please contact: